Booking terms

Last updated: [date of publishing]

These terms apply when you book or buy personal training with Luke Northwood, a self-employed personal trainer at Foundry Gym, Millers Road, Warwick CV34 5AE. By booking, you agree to them. They don’t affect your legal rights as a consumer.

Sessions

• Intro session: 45 minutes, £35. One per person, for new clients only.
• All other sessions: 60 minutes.
• Single session: £55, paid when you book.
• Partner session: £70 for two people training together, paid when you book. Both people need to complete a health questionnaire.
• Booking notice: sessions must be booked at least 12 hours in advance.
• Running late: if you arrive late, the session still finishes at its booked time.

Monthly plans

• 1 session a week: £200 a month, with 4 sessions each calendar month.
• 2 sessions a week: £380 a month, with 8 sessions each calendar month.
• Payment: your plan renews and is paid automatically each month.
• Cancelling: there’s no minimum term. Cancel any time before your next payment date, and you won’t be charged again. Sessions you’ve already paid for stay available until they expire.
• Unused sessions: they roll over into the next month while your plan is active.

10-session pack

• £460 for 10 sessions, paid upfront.
• Use them within 4 months of purchase. Unused sessions expire after that.
• A pack is for one person and can’t be shared or transferred.

Nutrition plan

• £80, including a short consultation, a written plan and one check-in after 4 weeks.
• With a 10-session pack it’s £50, with the 1-a-week monthly plan £70, and with the 2-a-week plan £60. Use the code in your welcome email when you book it.
• It’s general healthy-eating guidance, not medical or dietetic advice. If you have a medical condition, or a history of disordered eating, please speak to your GP or a registered dietitian first.

Moving or cancelling a session

• Move or cancel with at least 24 hours’ notice and it costs nothing. You can do this from your booking confirmation email.
• With less than 24 hours’ notice, or if you don’t turn up, the session is used and isn’t refunded.
• If Luke has to cancel, he’ll offer you another time, or return the session to your plan or pack, or refund it if you prefer.

Your 14-day right to cancel

When you buy online, the law gives you 14 days from the date of purchase to cancel and get a refund.

If you book a session to take place within those 14 days, you’re asking us to start straight away. If you then cancel within the 14 days, we’ll refund what you’ve paid, minus the cost of any sessions you’ve already had. Each session you’ve had is charged at the single session price of £55, or at the plan’s price per session if that’s lower.

To cancel, email hello@lukenorthwood.com.

Other refunds

Outside the 14 days, sessions in a plan or pack aren’t refundable once bought. In exceptional circumstances, such as an injury that stops you training, Luke may refund unused sessions at his discretion.

Your health and safety

• Complete the health questionnaire before your first session, and tell Luke straight away if your health changes.
• If you have a medical condition, an injury or are pregnant, Luke may ask you to get your GP’s go-ahead before training.
• Tell Luke if anything feels wrong during a session. You can stop at any time.
• Follow the gym’s rules while training at Foundry.

Free programmes

The free programmes are general training plans, not tailored to you. Use them within your own limits, and check with your GP first if you have any health concerns.

Liability

Luke is fully insured. Nothing in these terms limits liability for death or personal injury caused by negligence, or anything else that can’t be limited by law. Luke isn’t responsible for loss of or damage to your belongings at the gym.

Price changes

If the price of your monthly plan changes, we’ll tell you at least 30 days before it takes effect, so you can cancel first if you want to.

Questions and complaints

Email hello@lukenorthwood.com and Luke will reply within 3 working days.

These terms are governed by the law of England and Wales.